Shipping Policy

Last updated: October 6, 2026

At IWIN, we’re building IN SILENCE for those building their win in silence. Here’s what you can expect when you place an order.

Order Processing

Orders are typically processed within 2–5 business days after payment is received.

During product launches, pre-orders, limited releases, or periods of high demand, processing times may be longer. If there is a significant delay, we will communicate the updated timeline.

Shipping Times

Estimated delivery times depend on your destination and the shipping method selected at checkout.

United States: Estimated delivery within 3–7 business days after your order has been shipped.

International: Estimated delivery within 7–21 business days after your order has been shipped.

Delivery estimates are not guaranteed and may be affected by carrier delays, customs, weather, holidays, or other circumstances outside our control.

Shipping Costs

Available shipping options and shipping costs will be displayed at checkout before you complete your purchase.

From time to time, IWIN may offer free shipping promotions or other shipping offers.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation containing tracking information when available.

Please allow up to 48 hours for tracking information to update after your package has been shipped.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to resend the package.

Please contact us as soon as possible if you notice an error in your shipping information.

Lost, Stolen, or Damaged Packages

If your package appears to be lost, delayed, or damaged during transit, contact us as soon as possible.

If your package is marked as delivered but you cannot locate it, first check with household members, neighbors, and your local carrier. We may also assist with a carrier investigation where available.

IWIN is not responsible for packages that are confirmed as delivered to the address provided at checkout, except where otherwise required by applicable law.

If your package arrives visibly damaged, please take photographs of the package and product and contact us within 7 days of delivery.

International Orders

International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their destination country unless otherwise stated at checkout.

Customs processing may also cause delivery delays.

Customers are responsible for ensuring that the products they order can legally be imported into their country.

Fragrance Shipping

Because IN SILENCE is a fragrance product containing alcohol, shipping availability and methods may vary depending on the destination and carrier requirements.

Certain countries, regions, or shipping services may have restrictions on the transportation or importation of fragrance products.

If we are unable to ship an order to your destination, we will contact you and provide an appropriate resolution.

Pre-Orders

For pre-orders, the estimated fulfillment date will be displayed on the applicable product or campaign page.

Pre-order products may not ship immediately after purchase because they are produced or prepared specifically for the launch.

If you purchase a pre-order together with an in-stock product, the order may ship together once the pre-order is ready unless otherwise stated.

Contact Us

If you have questions about your order or shipping, please contact us through the contact information provided on our website.

IWIN
The scent of those building their win in silence.